FAQ

Quick answers about sizing, shipping, delivery and orders. These answers follow our Shipping policy and Refund policy; if anything here differs, the policies apply.

Sizing

How do I choose my size?

Open the Size guide and measure your bust, waist and hip as shown there. Then open Size & fit on the product page to compare with that style's garment measurements. If you are between sizes or unsure, WhatsApp us before you order and we'll help you choose.

Where are the garment measurements?

On each product page under Size & fit, and on the Size guide page. If a style doesn't show its measurements yet, WhatsApp us and we'll measure the piece for you before you order.

Can I exchange a size I chose myself?

No. Our pieces are made in limited quantities, so we don't offer returns, refunds or exchanges for an incorrectly selected size or change of mind. Please check the measurements, or ask us, before ordering.

Shipping and delivery

How much is shipping?

₹99 shipping per order, added at checkout. You'll see it before you pay.

When will my order be dispatched?

Ready-stock orders are generally dispatched within 1–2 business days of order confirmation. Orders placed on Sundays, public holidays or outside working hours are processed on the next business day. During launches, restocks and festive periods dispatch can take a little longer; we'll contact you if there is a significant delay.

How long does delivery take?

Once dispatched, orders are generally delivered within 3–7 business days, depending on your location and courier serviceability. These are estimates, not guarantees.

How do I track my order?

When your order is dispatched, we share tracking details using the contact information you gave at checkout. The courier's tracking can take a little time to update.

I entered the wrong address. What should I do?

Contact us as soon as possible. We'll try to update it before dispatch, but changes can't be guaranteed once the order has been processed or handed to the courier. If a parcel is returned because of an incorrect address or failed delivery, reshipping may cost extra.

Returns, damage and cancellations

Do you accept returns?

We don't accept returns, refunds or exchanges for change of mind, personal preference or incorrect size selection. See the Refund policy for details.

My item arrived damaged or incorrect. What now?

Contact us within 48 hours of delivery with your order number, clear photographs of the issue, photographs of the outer packaging and tags and, wherever possible, an unboxing video. The item must be unused, unwashed and have its original tags and packaging. Once verified, we'll arrange a replacement, exchange or refund depending on the case and availability.

Can I cancel my order?

Contact us as soon as possible. An order can be cancelled only if it hasn't been processed or dispatched yet. If we can't fulfil an item after payment, we refund the amount paid for it.

How are refunds paid?

Approved refunds go back to your original payment method. How long it takes to appear depends on your bank or payment provider.

Care and contact

How do I care for my KOSH piece?

Follow the care label inside the garment. Where a product page lists care instructions, you'll find them under Composition & care. If you're unsure, ask us before washing.

How do I contact KOSH?

WhatsApp +91 84380 09009 or email koshlabel.online@gmail.com. We reply Mon–Sat, 10am–7pm. You can also use our contact form.