Shipping policy
Shipping Policy
Last updated: 30 September 2026
At KOSH LABEL, we aim to dispatch every order carefully and as quickly as possible.
Order processing & dispatch
Ready-stock orders are generally dispatched within 1–2 business days after order confirmation.
Orders placed on Sundays, public holidays, or outside normal working hours will be processed on the next business day.
During launches, restocks, festive periods, or unusually high order volumes, dispatch may take slightly longer. If there is a significant delay, we will contact you using the details provided with your order.
Delivery timeline
Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location and courier serviceability.
Delivery timelines are estimates and may vary due to circumstances outside our control, including courier delays, weather conditions, transport disruptions, public holidays, remote locations, or incorrect customer information.
Shipping charges
A shipping charge of ₹99 per order applies.
The applicable shipping charge will be shown clearly at checkout before payment is completed.
Order tracking
Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout.
Please allow some time after receiving the tracking details for the courier partner’s system to update.
Delivery address
Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number.
If you notice an error in your address, contact us as soon as possible. We will try to update it before dispatch, but changes cannot be guaranteed once the order has been processed or handed over to the courier.
Failed delivery / Return to Origin
If delivery cannot be completed because of an incorrect or incomplete address, incorrect phone number, repeated unsuccessful delivery attempts, customer unavailability, or refusal to accept the package, the order may be returned to KOSH LABEL.
If the customer requests reshipment, additional shipping charges may apply.
For prepaid orders returned because of customer-related delivery failure, any refund or reshipment will be handled in accordance with our Returns & Refunds Policy, after applicable shipping costs are considered.
Delayed shipments
Once an order has been handed over to the courier partner, certain delays may be outside KOSH LABEL’s direct control.
If tracking has not updated for an unusually long period or the expected delivery window has passed, contact us and we will assist you in following up with the courier partner.
Lost shipments
If a shipment is confirmed as lost in transit by the courier partner, KOSH LABEL will review the case and arrange an appropriate resolution, which may include a replacement or refund depending on product availability and the circumstances.
Damaged or incorrect orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- An unboxing video, wherever available
The item must remain unused, unwashed, and with all original tags attached while the issue is being reviewed.
Please refer to our Returns & Refunds Policy for full details.
Restocks and pre-orders
Some KOSH pieces are produced in limited quantities.
Where a sold-out product is being reproduced, restocks may typically take around 3–5 weeks.
If a product is offered as a pre-order or made-to-order item, the expected dispatch timeline will be stated clearly on the product page before purchase.
Split shipments
In some cases, items from the same order may be shipped separately depending on stock location or availability.
If this happens, separate tracking details may be provided.
Contact us
For shipping-related questions:
KOSH LABEL
Email: koshlabel.online@gmail.com
WhatsApp / Customer Support: 8438009009
Please include your order number when contacting us about an existing order.