Refund policy

Refund & Returns Policy

Last updated: 30 September 2026

At KOSH LABEL, every order is checked before dispatch. As we work with limited quantities and carefully planned inventory, we do not offer returns, refunds or exchanges for change of mind, personal preference, or incorrect size selection by the customer.

Please review the product description, garment measurements, size guide and fit information carefully before placing your order. If you need help choosing a size, you can contact us before purchasing.

Size selection

We do not offer exchanges or refunds where the customer has selected an incorrect size.

Detailed garment measurements and fit information are provided on our product pages to help you make the right choice.

If you are unsure about sizing, please contact KOSH before placing your order.

Damaged, defective or incorrect items

If you receive:

  • a damaged or defective product;
  • an incorrect product;
  • an incorrect size compared with the size you ordered; or
  • an item materially different from the product ordered,

please contact us within 48 hours of delivery.

Send us:

Order number
Clear photographs of the issue
Photographs of the outer packaging and product tags
An unboxing video, wherever available, showing the package being opened and the issue identified

We strongly recommend recording an uninterrupted unboxing video when opening your KOSH order. Supporting photographs/video help us verify and resolve claims quickly.

The product must remain unused, unwashed, unworn and with all original tags and packaging intact.

Once the issue is verified, KOSH will arrange an appropriate resolution, which may include a replacement, exchange or refund depending on the circumstances and product availability.

Refunds

Where a refund is approved, it will be processed to the original payment method used for the order.

Once processed by KOSH, the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Shipping or other charges will only be refunded where applicable to the approved claim.

Order cancellations

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled only if it has not yet been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled for change of mind.

If KOSH is unable to fulfil an order after payment has been received, the amount paid for the unavailable item will be refunded.

Items not eligible for return, exchange or refund

Except where an item is damaged, defective, incorrect or otherwise eligible for a remedy, we do not accept requests relating to:

  • Incorrect size selected by the customer
  • Change of mind
  • Preference for another colour or design
  • Items that have been worn or used
  • Washed or altered garments
  • Products without original tags
  • Products damaged after delivery through misuse or improper care

Colour and appearance

We make every effort to represent product colours and details accurately.

However, slight variations may occur because of photography, lighting conditions and individual screen settings. Minor variations of this nature are not considered defects.

If you believe the product received is materially different from what was displayed or described, please contact us within 48 hours.

How to contact us

For any issue relating to your order, contact:

KOSH LABEL
Email: koshlabel.online@gmail.com
WhatsApp / Customer Support: 8438009009

Please include your order number whenever contacting us about an existing order.

Grievance Officer

For unresolved consumer grievances:

MADHAN
Proprietor & Grievance Officer
KOSH LABEL
Email: koshlabel.online@gmail.com
Phone: 8438009009

We will acknowledge consumer grievances within the timeline required under applicable Indian consumer-protection law and work toward resolving them as promptly as possible.